Do it right: the Vogue team share their online shopping nightmares (so you can avoid them)
“When I was living in New York, I accidentally sent an Amazon order to my old apartment. By the time I realised, the package was marked as delivered so there was no way of retrieving it. I hope the new tenants opened the box otherwise all that toilet paper would’ve gone to waste. Lesson learned to always check the order details!” — Julia Frank, digital editorial director
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“A few times before major events, my order will arrive and it is the wrong size and I do not have enough time to return, meaning I have had to scramble to the shops. I now try to order well in advance.” — Kaila Matthews, market editor
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“Hesitating. So many times I have hesitated about whether or not to purchase something only to find it sold out the next day.” — Danielle Gay, digital editor
Image credit: Jonathan Daniel Pryce
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“I never seem to be happy with spur-of-the-moment purchases or purchases I’ve made under pressure, these items rarely make it out of my wardrobe. I have learnt that for me, thinking before I buy is a must and a sure-fire way to avoid disappointment.” — Angelica Xidias, associate digital editor
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“I did have a sad moment when a pair of sandals arrived two sizes too small and I almost sprained an ankle convincing myself I could squeeze into them… Needless to say they were regrettably sent back the next day.” — Arquette Cooke, designer
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“Thankfully, I haven’t had any disasters when it comes to online shopping. I think that’s because the process is actually super efficient and it’s been around long enough for those disasters to be worked out. I remember buying my wedding dress online while sitting at a café and thinking just how simple and easy the whole thing is.” — Remy Rippon, senior beauty and health editor
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“I’ve had a couple of disasters when I’ve seen that the item I’m coveting has one left in one size only. It never works out. Once when I ordered a beautiful dress in one size up from my usual because it was the last one left according to the site, it arrived and no amount of belt styling skills could ever make it look anything less than an oversized sack. I didn’t send it back in time and it still sits sadly in my cupboard reminding me not to give into “last one” pressure ever again.” — Lucie Clark, associate digital editor
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“I always check size dimensions of an item before purchasing! I can’t tell you how many times I’ve bought something that looks like an absolute tent on my five-foot-three frame. Each e-tailer typically supplies a rough measurement guide for their brand on their website, or if you’re really lucky, they’ll have specific dimensions for each garment, typically near its description. Always take note!” — Ana Eksouzian-Cavadas, digital writer
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“I had a missing package and for weeks I couldn’t trace it and neither could the retailer. After several weeks and a very big electrical storm, I went to my fuse box to flip back the trip switch and there was my parcel stuffed in. It wasn’t the site’s fault, but the courier had hurriedly put it in there when I wasn’t home. I now have everything delivered to places I can collect myself.” — Alice Birrell, fashion features director
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“Purchasing items that don’t translate into my wardrobe; in the past I have purchased trend driven pieces that often hung in my closet with the tags on for months.” — Philippa Moroney, fashion editor and market director
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“It’s usually when something looks very different on the fit model online to the real garment ie. colour, length, size. It’s always so disappointing when you’re so excited and receive something completely different. Be sure to consider whether a style will work on you before adding to cart.” — Dijana Maddison, deputy art director
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“Shop by your size so you don’t get disappointed when you realise after falling in love with something, that it isn’t available!” — Rebecca Shalala, style content editor
Image credit: Getty Images
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“Poor return policies. There’s nothing worse than changing one’s mind about a purchase and realising you cannot send it back (or have to pay crazy fees in order to do so!). Be careful not to overlook if something is on ‘final sale’ and if possible, try it on in-store before taking the plunge online!” — Jen Nurick, fashion features assistant
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